Return/ emendation

If for any reason the item did not fit you or you did not like it, you may return or exchange it within 14 calendar days from a delivery date (a date of delivery is counted as a first day).

In such case, it is mandatory that the item has not been worn and damaged, be in the original undamaged package (box), with attached tags and all additional accessories (a pair of additional insoles with packaging), packaging materials (packaging paper, inner cartons). 

What is a return/ emendation procedure in brief?

1. Write us an email to the address with information about the number of the order and returnable item. If it is meant for exchange, please state your options.

2. Complete the return/ emendation form which is printed on the other side of VAT Invoice (or attached separately) and put it together with the item.

3. Attention! The original box for shoes does not mean a shipment package, therefore, it cannot be pasted over with adhesive tape and contain shipment information. Please pack the box additionally.

4. The packed item with a box, form and VAT Invoice must be forwarded as follows:

DPD Pickup delivery point/ terminal:

DPD Pickup RIMI Klaipėdos terminal
Klaipėdos str. 82, Panevėžys
UAB Dock Boot LT, +370 618 02939

–OMNIVA terminal:

RIMI Klaipėdos OMNIVA terminal
Klaipėdos str. 82, Panevėžys
UAB Dock Boot LT, +370 618 02939

–Registered shipment through Lithuanian Post:

UAB Dock Boot LT
S. Mačiulio str. 12
Panevėžys, LT-35223, Lithuania
+370 618 02939, (mandatory to fill)


5. Shipment expenditures for the returnable/ exchangeable item are covered by the buyer. In case of exchange, a new product will be sent at our expense (likewise, it was sent to you).

6. We will return payment upon receive of unsuitable item/ items, within 14 calendar days to the account, from which payment has been performed.

You can cancel the order, even when the order is not ready yet. In such case, please write to We will terminate the order and return payment, if you have already made it.


Warranty. Consequently, we assume responsibility to compensate your paid sum without additional payment, substitute or repair products during 2 years from procurement, if the later do not meet quality provisions, i.e. the defect has arose not for natural wear and tear, buyer‘s negligence or even improper maintenance (maintenance is written next to the product description, in the FAQ section and on the original box label). For details, see Regulations (para. 7).